Case Study · Appliance Store
One stock number. Four stores. Two languages.
Casa Hogar runs four appliance stores serving English- and Spanish-speaking customers. They had outgrown six spreadsheets and two disconnected systems. We replaced the lot in eight months.
The starting point
Casa Hogar was running stock on Excel, deposits on a yellow notepad, delivery routes on a whiteboard, warranties in a binder, and a website that hadn’t been updated in two years. Sales people were calling the warehouse three times a day to check availability.
The plan
A single operations platform. Inventory across stores. Deposits, partial payments, and finance against a single customer record. Delivery as a workflow with statuses the showroom could see. A bilingual website pulled from the same catalog. Built in three phases, rolled out one store at a time.
The bottlenecks we removed
Six spreadsheets
Stock, deposits, deliveries, warranties, returns, and contacts, each with their own custodian.
Delivery phone tag
Customers called for ETAs. Salespeople called drivers. Drivers called the warehouse.
Two-language drift
English and Spanish sites had different stock and different prices.
What we shipped
Inventory across 4 stores
One catalog, four locations, one truth.
Deposits and finance
Per customer, per unit. No more notebook.
Delivery workflow
Routes, statuses, signatures, all visible.
Warranty tracking
Per unit, per customer, looked up in seconds.
Bilingual catalog
EN and ES from one CMS, structured for SEO.
Operations dashboard
Today’s sales, stock value, delivery board, in one screen.
“We can finally see the business. The team stopped calling each other to check what is in stock. That alone gave us back hours every week.”